SCR #738 · Revision Request
SCR738 Enhancements to FasTrak Tools
ReasonFasTrak is the retail transaction issue resolution tool. However, the system currently in place does not include the capability to track issues by variables such as ESI ID or TDSP, and does not allow determination of issue aging. In addition, the tool cannot be queried and interfacing with the tool is somewhat cumbersome. The FasTrak tool needs to be made more user friendly and enhanced with features that will allow issues to be better tracked and manipulated by Market Participants for purposes of better managing the retail transaction issue resolution process.
Created2004-08-10
Summary
FasTrak is the retail transaction issue resolution tool. However, the system currently in place does not include the capability to track issues by variables such as ESI ID or TDSP, and does not allow determination of issue aging. In addition, the tool cannot be queried and interfacing with the tool is somewhat cumbersome. The FasTrak tool needs to be made more user friendly and enhanced with features that will allow issues to be better tracked and manipulated by Market Participants for purposes of better managing the retail transaction issue resolution process.
Documents 3
| Name | Type | Posted | Classification |
|---|---|---|---|
| Enhancements to FasTrak Tools | doc | Sep 28 '05 | Revision Request |
| Impact Analysis for TAC | doc | Sep 28 '05 | Staff Report |
| RMS Recommendation | doc | Sep 28 '05 | Committee Report |
Meetings That Took It Up 1
| Date | Meeting | Committee | Status |
|---|---|---|---|
| Mar 23 '06 | PRS Meeting | PRS | Concluded |