RMGRR129  Revision to Customer Rescission Completion Timeline

This Retail Market Guide Revision Request (RMGRR) provides additional guidelines regarding specific timing and responsibilities for a Competitive Retailer (CR) to complete a Customer Rescission MarkeTrak issue after completion of a Switch Request. Once a Customer Rescission MarkeTrak issue has been submitted, the losing CR has two Business Days to agree to the Customer Rescission MarkeTrak issue, and another two Business Days to send a backdated 814_16, Move In Request, once the Transmission and/or Distribution Service Provider (TDSP) has updated the MarkeTrak issue status to “Ready to Receive.”